Cancellation Policy

We understand that travel plans can change. At Hotel Candlewood and Restaurant, we aim to be as flexible as possible while maintaining a fair policy for all guests. Please review our cancellation and modification terms carefully before making a reservation.

1. Standard Cancellation Policy

The following charges apply for bookings made directly through our website, phone, or front desk:

Notice Period Before Check-In	Cancellation Charge	Refund
More than 72 hours (3+ days)	No charge	Full refund (100%)
48 – 72 hours (2–3 days)	25% of total booking	75% refund
24 – 48 hours (1–2 days)	50% of total booking	50% refund
Less than 24 hours / Same day	100% of first night	Remaining nights refunded
No-Show (without cancellation)	100% of total booking	No refund

2. Non-Refundable Rate Bookings

Certain promotional or heavily discounted rates are offered on a non-refundable basis. These bookings are clearly marked as "Non-Refundable" at the time of booking. For such reservations:

• No refund will be issued regardless of cancellation timing.
• The booking cannot be modified or transferred to different dates.
• In case of a genuine emergency, please contact us — we will try our best to assist, at our discretion.

3. Third-Party & OTA Bookings

If you booked through an Online Travel Agent (OTA) such as Booking.com, MakeMyTrip, Agoda, Goibibo, or any other platform:

• The cancellation policy of that OTA platform will apply, as they process the payment and refund.
• Please contact the OTA directly to cancel or modify your booking.
• We are unable to process refunds for OTA bookings on their behalf.
• For urgent situations, feel free to contact us and we will coordinate with the OTA where possible.

4. Booking Modifications

• Date Changes: Modifications to check-in or check-out dates are subject to availability. If the new dates have a higher room rate, the difference will be charged.
• Room Upgrades/Downgrades: Requests for room type changes are subject to availability and may result in a rate adjustment.
• Guest Count Changes: Any change in the number of guests must be communicated in advance. Additional guests may attract extra charges.
• Modification requests must be made at least 24 hours before check-in for standard bookings. Non-refundable bookings cannot be modified.

5. Early Departure

If you check out before your confirmed check-out date:

• The remaining nights will be charged at 50% of the room rate for the unused nights.
• This policy does not apply if early departure is due to a hotel-related issue — in such cases, a full refund for unused nights will be provided.
• Please inform the front desk as early as possible if your plans change during your stay.

6. Group Bookings (5+ Rooms)

Group reservations of 5 or more rooms are subject to a separate group cancellation policy:

• More than 30 days before arrival: Full refund, no cancellation charge.
• 15–30 days before arrival: 25% of the total group booking amount is non-refundable.
• 7–14 days before arrival: 50% of the total group booking amount is non-refundable.
• Less than 7 days before arrival: 100% of the total group booking amount is non-refundable.

For group bookings, please contact us directly at hotelcandlewoodabu@gmail.com for a customised group rate and policy agreement.

7. Special Occasions & Peak Season

During peak travel periods — including national holidays, festivals (Diwali, Holi, New Year), and long weekends — modified cancellation policies may apply:

• Minimum stay requirements may be enforced.
• Cancellations during peak season may be subject to a minimum 50% charge regardless of notice period.
• Peak season dates will be communicated at the time of booking.

8. How to Cancel a Booking

To cancel or modify a direct booking with us, please follow these steps:

1. Contact us by phone or email using the details below. Please have your booking reference number ready.
2. Confirm the cancellation with our reservations team. You will receive a written cancellation confirmation via email.
3. Refund processing begins within 2 business days of confirmation. Funds typically reflect in 7–10 business days depending on your bank.

9. Refund Processing

• Refunds are processed to the original payment method used at the time of booking.
• Credit/debit card refunds typically take 5–10 business days to appear on your statement.
• UPI and net banking refunds typically take 3–5 business days.
• Cash payments are refunded by bank transfer (NEFT/IMPS) — please provide your bank account details when requesting a refund.
• We are not responsible for delays caused by your bank or payment processor.

10. Contact Us

To cancel a booking or for any questions about our Cancellation Policy, please contact our reservations team: