Privacy Policy

At Hotel Candlewood and Restaurant ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of personal information:

• Identity & Contact Information: Name, email address, phone number, postal address, and government-issued ID (required at check-in).
• Booking Information: Check-in/check-out dates, room preferences, number of guests, and special requests.
• Payment Information: We do not store full card details. Payments are processed through secure third-party payment gateways compliant with PCI-DSS standards.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referral sources — collected via cookies and analytics tools.
• Communication Records: Emails, messages, or feedback you send us.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your reservations and payments.
• Provide, operate, and maintain our services and hospitality.
• Send booking confirmations, receipts, and pre-arrival information.
• Respond to your enquiries, requests, and complaints promptly.
• Send promotional offers and newsletters (only with your consent — you may opt out anytime).
• Improve our website, services, and guest experience through analytics.
• Comply with legal obligations, resolve disputes, and enforce our agreements.
• Ensure the safety and security of our property and guests.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Preference Cookies: Remember your preferences for a better experience.

You may disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third parties who assist us in operating our website and conducting our business (payment processors, email services, analytics providers), subject to confidentiality agreements.
• Online Travel Agents (OTAs): If you booked through an OTA (e.g., Booking.com, MakeMyTrip), your booking data may be shared with them as part of the reservation process.
• Legal Authorities: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for a minimum of 3 years for accounting and legal compliance. Marketing preferences are retained until you unsubscribe or request deletion.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Opt-Out: Withdraw consent for marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., OTA portals, Google Maps). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: